Removals France Service Terms and Conditions
These Terms and Conditions govern the provision of removal and associated services within the United Kingdom and to and from France by Removals France. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Company means Removals France, the removal service provider.
Customer means the individual, business or organisation that books the services.
Services means removal, packing, loading, transport, unloading, storage and any other related services provided by the Company.
Goods means the items that the Company is contracted to move, store or handle.
Service area means the regions in which the Company offers services, including but not limited to removals within the UK, from the UK to France, from France to the UK, and between locations in these countries.
2. Scope of Services
The Company provides domestic and commercial removals, including moves within the UK, cross-Channel relocations between the UK and France, and associated packing, storage and handling services. The exact scope of any job will be set out in our written quotation and any subsequent written variations agreed with the Customer.
The Company does not provide services outside its defined service area unless expressly agreed in writing in advance. Any reference to France removals or UK removals is descriptive of our general service offering and does not constitute a guarantee of availability for every location or date.
3. Booking Process
3.1 Quotation
All bookings begin with a quotation. Quotations are based on the information supplied by the Customer, including addresses, access conditions, volume and nature of Goods, and required dates. Quotations are normally provided in writing and are valid for the period stated on the quotation, or where no period is stated, for 30 days from the date of issue.
3.2 Surveys and information
The Company may conduct a survey at the collection address, the delivery address, or both, including at UK and French properties, to assess access, parking, volume and any special requirements. The Customer must provide accurate and complete information. Any changes must be notified as soon as possible. Failure to disclose relevant information may result in additional charges or, in extreme cases, the cancellation of the booking.
3.3 Acceptance of quotation
A contract is formed when the Customer confirms acceptance of the quotation in writing and the Company issues a booking confirmation. Bookings are subject to availability of vehicles, staff, ferries and, for UK to France removals, any necessary customs or border formalities.
3.4 Changes to booking
Any changes to the date, time, addresses, volume or nature of Goods must be agreed in writing. The Company reserves the right to adjust the price or impose additional charges to reflect changes in scope, distance, access or requirements.
4. Price and Payment Terms
4.1 Prices
Prices are set out in the quotation and are based on the services to be provided, distance, access, volume of Goods and any additional services such as packing, unpacking, dismantling, reassembly or storage. In the case of UK to France removals, prices may also reflect ferry charges, road tolls, customs requirements and local regulations.
Unless expressly stated otherwise, prices are exclusive of any duties, taxes, customs charges, parking charges or local authority fees that may arise, which remain the responsibility of the Customer.
4.2 Deposits
The Company may require a deposit at the time of booking. The amount and payment deadline will be specified in the quotation or booking confirmation. The booking is not fully secured until the deposit has been received.
4.3 Balance payment
Unless otherwise agreed in writing, the full balance of the price must be paid no later than the date stated in the booking confirmation. This may be before the removal date, on loading, or in stages for longer relocations or where storage is involved.
4.4 Late or non-payment
If payment is not received by the due date, the Company may, at its discretion, postpone or cancel the Services. The Company may also charge interest on overdue sums at the statutory rate from the due date until payment is received in full. Goods may be withheld or held in storage at the Customer’s cost until payment is made.
5. Customer Responsibilities
The Customer agrees to:
Ensure that they have the legal right to move the Goods and that the Goods are not stolen or otherwise unlawfully held.
Obtain all necessary consents, permits and authorisations for parking, loading and unloading at both collection and delivery addresses, including permits relating to UK streets and French communes where applicable.
Ensure proper access for vehicles to both addresses, including notifying the Company of height, width or weight restrictions, narrow roads and any other access issues.
Arrange appropriate insurance cover for the full value of the Goods unless the Customer has accepted any insurance or extended liability options offered by the Company.
Be present or represented at the agreed times for collection and delivery to sign inventories and confirm the condition of Goods, unless otherwise agreed.
6. Cancellations and Postponements
6.1 Cancellation by the Customer
If the Customer wishes to cancel or postpone a booking, they must do so in writing. The following charges may apply, unless otherwise stated in the booking confirmation.
If more than 14 days notice is given before the scheduled removal date, the Customer may cancel with no additional charge, although any non-refundable costs already incurred by the Company, such as ferry bookings for France removals, may be passed on.
If between 7 and 14 days notice is given, the Company may charge up to 50 percent of the agreed price.
If less than 7 days notice is given, the Company may charge up to 75 percent of the agreed price.
If less than 48 hours notice is given, or if cancellation occurs on the day of the move, the Company may charge up to 100 percent of the agreed price.
6.2 Cancellation by the Company
The Company may cancel the Services if:
The Customer fails to pay any required deposit or balance on time.
The Customer is in material breach of these Terms and Conditions.
The Company is unable to safely or lawfully carry out the Services due to access, regulatory, safety or other issues beyond the Company’s reasonable control, such as severe weather, industrial action, restrictions on cross-border travel, port closures or changes to customs rules for UK France moves.
Where the Company cancels for reasons within its reasonable control, any sums paid in advance will be refunded. Where cancellation is due to reasons beyond the Company’s control, refunds will be considered after deduction of any costs already incurred.
7. Excluded Goods
The Company will not move, store or handle the following Goods without prior written agreement.
Hazardous, flammable, explosive or corrosive substances, including gas cylinders, paints, solvents and fuel.
Live animals, plants, perishable goods or items requiring controlled temperature or special handling.
Cash, jewellery, precious metals, watches, important documents, collections of high value or any items of exceptional value unless specifically declared and agreed in writing.
Illegal goods or items whose transport would breach any law, including import or export controls between the UK and France.
If such items are moved without the Company’s knowledge, the Company will have no liability for loss or damage and may arrange for their safe disposal at the Customer’s cost.
8. Liability and Limitations
8.1 Standard liability
The Company will exercise reasonable care and skill in providing the Services. The Company’s liability for loss of or damage to Goods arising from negligence or breach of contract is limited to a reasonable amount per item or per consignment, as set out in the quotation or booking confirmation.
8.2 Exclusions
The Company will not be liable for:
Loss or damage arising from wear and tear, inherent defect, atmospheric or climatic conditions, including changes encountered during UK to France transport.
Loss or damage to fragile items that have not been professionally packed by the Company or that are unsuitable for removal or transport.
Damage to Goods where the Customer or their representative is involved in the packing, loading or unloading against the Company’s advice.
Loss or damage resulting from inaccurate information supplied by the Customer.
Any indirect or consequential loss, including loss of profit, loss of opportunity or emotional distress.
8.3 Time limits for claims
The Customer must notify the Company in writing of any visible loss or damage at the time of delivery or, where this is not reasonably possible, within 7 days of delivery. For cross-border removals where delivery may be phased or delayed, the same time limit applies from the final delivery date. If the Customer fails to notify the Company within this period, the Company may decline to consider the claim.
8.4 Indemnity
The Customer shall indemnify the Company against any claims, costs or losses arising from:
Breach of these Terms and Conditions by the Customer.
Failure to obtain necessary permissions or permits.
The presence of prohibited or unlawful Goods within any shipment.
9. Insurance
The Company maintains appropriate cover for its liabilities in connection with the Services. This does not replace the need for the Customer to arrange insurance for the full value of their Goods. The Customer is strongly advised to arrange adequate insurance that specifically covers removals, transit within the UK and France, and any period of storage.
Where the Company offers additional insurance or extended liability options, the terms, cover limits and exclusions will be set out separately and do not form part of these Terms and Conditions unless expressly incorporated.
10. Waste and Environmental Regulations
10.1 Waste handling
The Company is not a general waste carrier and will not remove household waste, construction debris, hazardous waste or items intended solely for disposal, unless this has been explicitly agreed as part of a waste removal service and is compliant with relevant UK and French regulations.
10.2 Disposal of unwanted items
If the Customer requests disposal of certain items, the Company may agree to transport them to a licensed facility or authorised recipient, subject to additional charges. The Customer is responsible for accurately describing the items and confirming that they are suitable for lawful disposal.
10.3 Compliance with regulations
The Company will handle any waste or unwanted items in compliance with applicable environmental and waste regulations in the jurisdictions where the service is provided. The Customer must not request or encourage any action that would breach such regulations, such as fly tipping or illegal dumping.
10.4 Abandoned Goods
If Goods are left in the Company’s care and the Customer fails to pay outstanding sums or collect the Goods within a reasonable time after written notice, the Company may treat the Goods as abandoned. The Company may then dispose of or sell the Goods in accordance with applicable law, after deducting any storage, disposal and administrative costs. Any remaining balance will be held for the Customer.
11. Access, Parking and Property Damage
The Customer is responsible for arranging suitable parking and access for the Company’s vehicles at both collection and delivery addresses, including coordinating with local authorities as required in UK and French locations. Any charges or penalties arising from inadequate arrangements, including parking fines, may be charged to the Customer.
The Company will take reasonable care to avoid damage to property during access, loading and unloading. However, the Company is not liable for damage caused by unavoidable access difficulties, such as narrow staircases, tight turns or unfit access routes, where the Customer has requested that the Company proceed despite advice to the contrary.
12. Customs, Import and Export
For moves between the UK and France, the Customer is responsible for ensuring that all Goods can be lawfully imported or exported and for providing accurate customs declarations and any required documentation. The Customer must declare any items subject to restrictions, prohibitions or duties.
The Company may assist with documentation and customs processes but does not accept responsibility for the accuracy or completeness of information supplied by the Customer. Any fines, duties, storage charges or delays resulting from incorrect or incomplete information may be charged to the Customer.
13. Events Beyond Our Control
The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control. These may include, without limitation, extreme weather, accidents, road closures, industrial disputes, acts of war or terrorism, changes to cross-border regulations, customs delays, port closures or other transport disruptions affecting UK France routes.
Where such events occur, the Company will use reasonable endeavours to minimise disruption and to complete the Services as soon as reasonably practicable.
14. Complaints and Dispute Resolution
If the Customer has a complaint about any aspect of the Services, they should raise it with the Company as soon as possible, so that issues can be addressed promptly. The Customer should provide full details, including dates, addresses, a description of the problem and any supporting evidence.
The Company will acknowledge complaints and aim to resolve them fairly and promptly. If a dispute cannot be resolved directly, the parties may consider mediation or another form of alternative dispute resolution before resorting to court proceedings, although this is not mandatory.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation, whether such dispute is contractual or non-contractual.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with the quotation and any written variations agreed between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations.
16.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.3 No waiver
Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.4 Assignment
The Company may assign or subcontract all or part of the Services, including to trusted partners operating within the UK and France, provided that the Company remains responsible for the performance of its contractual obligations to the Customer.
16.5 Amendments
The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Services unless a later version is expressly agreed in writing by both parties.
