Removals France Privacy Policy

This Privacy Policy explains how Removals France collects, uses, discloses, and protects personal data relating to our customers and prospective customers. It applies to all Removals France customers and potential customers within our service area who use or enquire about our removal and related services, whether online, by telephone, in writing, or in person.

Removals France is committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in accordance with the General Data Protection Regulation and applicable French data protection laws.

Data Controller

For the purposes of data protection law, Removals France is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means by which your personal data is processed.

Types of Personal Data We Collect

We may collect and process the following categories of personal data when you use our services, contact us, or interact with us in any way:

Identification and contact details: name, postal address, collection and delivery addresses, and other contact details.

Service information: details about your removal or relocation, inventory lists, property access information, parking details, and any special instructions necessary to perform the service.

Communication data: information contained in your communications with us, such as enquiries, quotes, complaints, feedback, and correspondence.

Contract and billing information: booking details, service dates, contract terms, invoices, payment status, and any related administrative data. Payment card details, if provided, may be processed by secure payment processors acting on our behalf.

Technical and usage data: basic technical information relating to your use of our website or digital services, such as IP address, device type, browser type, and pages visited, to the extent this is collected for security, analytics, or service improvement purposes.

How We Collect Your Data

We may collect personal data from you directly when you:

Request a quote or information about our services.

Make a booking or enter into a contract with us.

Communicate with us by telephone, post, electronic message, or via our website.

Provide information to our staff during a site visit or removal service.

We may also receive personal data from third parties who are involved in arranging your removal or relocation, such as relocation agents, corporate employers, or partners who refer you to us, where they are lawfully permitted to share such information.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so. Depending on the context, we may rely on one or more of the following legal bases:

Contract: processing is necessary to enter into a contract with you or to perform a contract with you, for example to provide a removal service, prepare a quote, or manage your booking.

Legal obligation: processing is necessary to comply with our legal obligations, such as accounting, tax, and recordkeeping obligations, or to respond to lawful requests from public authorities.

Legitimate interests: processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer queries and complaints, preventing fraud and misuse, and ensuring the security of our operations.

Consent: in some situations we may rely on your explicit consent, for example where required by law for certain types of marketing or for the use of optional cookies or similar technologies. When we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide removal and related services, including arranging transport, packing, storage, and delivery.

To prepare and issue quotes, confirmations, and service agreements.

To manage customer accounts, bookings, and payments.

To communicate with you regarding your enquiry, booking, or any changes to our services or terms.

To handle complaints, disputes, or claims and to provide customer support.

To comply with legal, regulatory, and administrative obligations.

To maintain the security and integrity of our premises, vehicles, systems, and website.

To carry out internal reporting, quality control, and business planning.

Where permitted, to send you information relating to our services that may be of interest to you, with the option to opt out at any time.

Data Sharing and Processors

We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection law. Categories of recipients may include:

Service providers and processors: such as transport and logistics partners, storage facilities, IT and cloud service providers, payment processors, and other technical providers who process data on our behalf and under our instructions.

Professional advisers: such as accountants, legal advisers, or insurers, where required for the management of our business, the pursuit or defense of legal claims, or compliance with legal obligations.

Public authorities: regulators, law enforcement bodies, or other authorities where required by law or where necessary to protect our rights or the rights of others.

Where we use data processors, we ensure that they are bound by written contracts that require them to process personal data only in accordance with our instructions, implement appropriate security measures, and respect the confidentiality of your information.

International Data Transfers

If your removal or relocation involves destinations outside the European Economic Area, or if our service providers operate from other countries, your personal data may be transferred internationally. Where such transfers occur, we will take appropriate steps to ensure that your data is afforded an equivalent level of protection, including the use of approved safeguards where required by law.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

In general, we keep customer and contract records for a period aligned with applicable limitation periods for legal claims and statutory retention periods under tax and commercial law. Communication records may be retained for a shorter period, depending on their nature and relevance.

When personal data is no longer required, we will securely delete or anonymise it, unless we are legally required to retain it for a longer period.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, staff training, secure storage, and regular review of our security procedures.

Your Data Protection Rights

Under the GDPR and applicable data protection laws, you have certain rights in relation to the personal data that we hold about you. These rights include, subject to legal conditions and limitations:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification: you can request correction of inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can request that we delete your personal data.

Right to restriction: you can request that we restrict the processing of your personal data in specific situations.

Right to data portability: you can request to receive your personal data in a structured, commonly used, and machine readable format, and to have it transmitted to another controller where technically feasible.

Right to object: you can object to the processing of your personal data where we rely on legitimate interests as our lawful basis, and you can object at any time to the processing of your data for direct marketing purposes.

Right to withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In France, this is typically the national data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be effective when we publish the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.